RETURNING PRODUCT, WARRANTY, REPAIR, SHIPPING PROCEDURE

Please follow this procedure to ship Divelink product back to the Factory for repair, evaluation, upgrade, etc.

1.    Contact Divelink Underwater Communications: use Contact Form to obtain a Returning Merchandise Authorization number.  (Click "Contact" above)

2.    Inside the box provide on one sheet of paper the following information:

a.    Returning Merchandise Authorization number
b.    Complete shipping address (Please do not provide Post Office Box number)
c.    Phone number
d.    Description of problem for each unit (as detailed as possible)
e.    EIN # or Federal Id # (For US Customers only) - Business number if available for overseas customers

3.    Ship to address:

DIVELINK Underwater Communications Ltd.
300 – 1095 McKenzie Ave.
Victoria, BC Canada V8P2L5

Tax # 701222721

4.    For customs purposes describe on customs invoice ON OUTSIDE OF THE PACKAGE and waybill:

Return For Repair**
Wireless 2-Way Communications System
Value $10.00 **  For Customs purposes only
Country of Origin: Canada
Tariff # 8531.80.00.90 – Underwater Sound Signalling Apparatus
Returning Merchandise Authorization number


If this procedure is not followed, the sender will be responsible for any extra charges that may be applied by customs including taxes, brokerage fees, and duties.  Divelink reserves the right to refuse delivery on any packages sent COD or with incorrect documentation.

ALL SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE SENDER

** Units returning to the factory for repair are bought across the border without duty/tax charges

NOTE:    It is recommended that a courier company or Post Office using a method that supplies a tracking number is used so that a record of shipment (way bill #) may be obtained. If the post office is used by way of standard mail to ship goods back to Divelink, it will not be possible to track the shipment.